|
Service Excellence for Ricoh
Photocopiers
At ABT Office Supplies
(ABT) we pride ourselves on the high
standards of service we have delivered,
and continue to deliver to our
customers, since 1997. Our emphasis on
preventative, rather than reactive,
maintenance is the key to our success. A
well-managed preventative maintenance
programme greatly reduces the number of
emergency call-out requests we receive.
Prevention is always better than cure,
we say.
However, there will be occasions when an
engineer will need to be called out and
we can offer 2, 4, and 8-hour response
times depending on the expressed
requirements and geographical locations
of our clients. Our manufacturer-trained
engineers with their “can do” attitude
are able to fix any problems on their
first visit 97% of the time. They
regularly attend the latest training
courses available from the manufacturers
to improve their knowledge base and
skills and to keep them up to speed with
the very latest improvements and
advances in technology. In short, our
service and product knowledge is first
class.
For customers with a large number of
machines on one site or in one localised
geographical area, we can provide a
resident engineer if required with a
stock of appropriate spare parts and
toners stored on site if required.
What Else do ABT Provide?
-
Tailored service agreements specific
to our clients’ expressed needs
-
Machine Installation
-
Staff
Training
-
Regular preventative maintenance
-
Guaranteed on site response times
nationwide – see details here*
-
Copier, Printer, Scanner, Software
and Network Support
-
Dedicated account manager
-
UK-based service call-centre
-
Remote
service monitoring for informed
preventative maintenance
-
All-inclusive service agreements
with no hidden costs
-
Cost reduction advice and supporting
software
-
Cost recovery advice and supporting
software and hardware
|
